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ServiceNow IT Service Management (ITSM) Fundamentals

Learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services.

IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology.

In this course users will learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services.

This Course focuses on the baseline capabilities and the touch points between these

ITSM applications and processes:

  • Service Catalog and Request Fulfillment
  • Incident Management
  • Problem Management
  • Change Management

This course also provides general information on ITSM supporting applications, such as Configuration Management and Knowledge Management, as well as ITSM Professional applications.

Delivery Format

  • Elearning (Self-paced)

    Self paced electronic learning

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

27 courses found

    • Delivery Format: Virtual Learning
    • Date 29-30 January, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 29-30 January, 2026 | 11:00 AM to 7:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 29-30 January, 2026 | 12:00 PM to 8:00 PM
    • Location: Virtual (Arabian St)
    • Language: English

    $1,901.00

    • Delivery Format: Virtual Learning
    • Date 23-24 February, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 23-24 February, 2026 | 11:00 AM to 7:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 23-24 February, 2026 | 11:00 AM to 7:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 23-24 February, 2026 | 12:00 PM to 8:00 PM
    • Location: Virtual (Arabian St)
    • Language: English

    $1,901.00

    • Delivery Format: Virtual Learning
    • Date 19-20 March, 2026 | 11:00 AM to 7:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 19-20 March, 2026 | 12:00 PM to 8:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 19-20 March, 2026 | 12:00 PM to 8:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space

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